Your privacy is important to us. This Privacy Policy explains how Full Count LLC, doing business as Backfields (“we,” “us,” or “our”), collects, uses, discloses, and safeguards your information when you use our platform.
1. Information We Collect
1.1 Personal Information You Provide
When you register for an account or use our services, we may collect:
- Account Information: Name, email address, password, date of birth, city, and state
- Coach Information: Phone number, coaching bio, pricing details, and optional business profile details
- Dependent Information: First and last name and date of birth of dependents added by adult account holders for scheduling and booking
- Profile Information: Profile photos/avatars and optional contact details
- Communication Data: Messages, inquiries, and feedback you send us
1.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Usage Data: Pages viewed, schedule links accessed, bookings, and browsing patterns
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP addresses, access times, and referring URLs
1.3 Payment Information
Payment processing is handled by Stripe. We do not store your full credit card numbers on our servers. Stripe may collect and store your payment information according to their Privacy Policy.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Enable scheduling between coaches and their invited players
- Process bookings and payments for lessons and camps
- Send transactional emails (booking confirmations, receipts, account updates)
- Maintain platform integrity and compliance
- Review content (avatars, schedule pages) for policy compliance
- Improve our platform and develop new features
- Respond to your inquiries and provide customer support
- Prevent fraud and ensure platform security
- Comply with legal obligations
3. Information Sharing and Disclosure
3.1 With Other Users
When you book a lesson or register for a camp, the coach will receive relevant information including participant names and booking details. Schedule links are shared by coaches, require login to view, and are never advertised by the Platform. We do not vet, verify, or endorse coaches or the services they provide.
3.2 Service Providers
We share information with trusted third-party service providers:
- Railway: Database and application hosting
- Cloudflare: File storage (avatars)
- Stripe: Payment processing and coach payouts
- Resend: Transactional email delivery
3.3 Legal Requirements
We may disclose your information if required by law, in response to legal process, or to protect our rights, privacy, safety, or property.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, including fraud prevention and dispute resolution. You may request deletion of your account by contacting us at the email below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
Our platform is intended for adults. You must be at least 18 years old to create an account.
Adults may add dependents to manage scheduling. When doing so, we collect the dependent's first and last name and date of birth. We do not knowingly collect personal information directly from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information below.
8. Cookies and Tracking Technologies
We use essential cookies to maintain your session and provide core functionality. We may use analytics tools to understand how users interact with our platform. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of our platform after changes become effective constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Full Count LLC (d/b/a Backfields)
Email: support@backfields.app
